In line with SELLBYTEL Group Technical Support and Service project, we are currently recruiting Dutch, Danish, Swedish and Norwegian L1 Customer Support Advisers to be part of an exciting new team, working for the leader in the technological sector.
Our Service will be responsible for resolving Customer´s technical requests, when possible, in a single telephone call using customer´s troubleshooting protocols:
Main tasks
-Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer
-Maintain knowledge and expertise associated with applications specific to Users.
-Progress / close service requests to a satisfactory conclusion on call management system.
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained.
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level
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Requirements:
-English compulsory at near native level, spoken and written skill
-Dutch, Danish, Swedish and Norwegian at native level
-Excellent customer care skills
-Advanced user knowledge of IT environment
-Windows and Mac environment literate,
-Adequate professional experience
-1 year in a customer service environment, preferably technical support
-IT knowledge
-Excellent customer care knowledge and awareness
-Ability to implement and manage changes in processes
-Service passion
-Active listening and identification of sales potential
-Responsible and independent work habit
-Good communication and team skills, flexibility and stress resistance
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We offer:
- Full time position: Rotative Shift Monday-Saturday 8 to 20 hrs. (39 hrs a week).
- Salary: 15.615 gross/year (fixed) + 140 gross/month (bonus).
- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.
- Good career prospects in a reputable company which rewards serious and hard workers.
- Free Spanish/Catalan classes
IF YOU ARE INTERESTED, PLEASE CONTACT: HR_Recruiters@sellbytel.es WITH REF: JOBOF.L1
